Gabriel Quillan Cruz

Resume

Upper Left Roasters Portland OR -

Roastery/Production Assistant

December 2018 - July 2019

While working as a barista at both Upper Left locations, I also assisted part time in the roastery and production branch of the flagship store. My responsibilities here included processing and filling bulk orders from vendors in Oregon and around the country. This included communicating with customers via email, over the phone and in person. I worked by myself and with our roasters in preparation, packaging and shipping of our coffee. I was also in charge of cleaning and helping to maintain our roaster and equipment.

Coffee

Upper Left Roasters Portland OR -

Barista

February 2018 - Present

While working at Upper Left, I worked at honing my skills in customer service and creating and maintaining a welcoming and pleasant environment for coffee professionals and customers. As a key holder, I often open or close by myself, being responsible for inventory management, till balancing, and food and beverage preparation. I've received cross training to work in the kitchen, as well as fulfill my duties as a barista. I've worked with larger businesses that resell our coffee, occasionally coordinating tastings and events to boost brand awareness. My overall priority is connecting every client and customer with the best services and products possible, and leave them with a lasting positive impression.

Sales

Starbucks Inc. Bradenton FL/Portland OR -

Barista/Coffee Master/ Trainer

November 2014 - November 2017

Here I acquired the skills necessary  to sustain and thrive in a fast paced environment. These functions included food/beverage handling and creation, customer service, reaching and surpassing sales goals, creating a positive customer atmosphere and work environment, and organizing inventory. I helped sustain a clean and organized environment for customers and employees. In my time at Starbucks I've been able to train many new employees in both customer service and beverage and food handling standards and practices, as well as engaging and leading my store in incorporating new methods and practices to improve quality of both products and services. In addition, I garnered the knowledge and passion for coffee growing, processing, roasting and brewing, as well as coffees rich history and culture.

Vans Inc. Bradenton FL - 

Sales associate 

February 2015 - June 2015

Here I gained skills in sales, product presentation, inventory consolidation/organizing, consistently reaching and exceeding sales goals, and creating a positive experience for both customers and co-workers alike.

Hot Topic Inc. Bradenton FL - 

Sales associate

August 2015 - January 2016

Here I focused on creating a fun and inviting atmosphere, engaging customers and using my knowledge of popular culture and retailing to connect customers with products to suit their personal style and aesthetic.